The company DEAC - “Digitālās Ekonomikas Attīstības Centrs” Ltd, registration number 40003455216, legal and actual address: Čuibes street 17, Riga LV-1063. DEAC (“us”, “we”, or “our”) operates my.deac.eu (the “ myDEAC"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of myDEAC. By using the myDEAC, you agree to the collection and use of information in accordance with this policy.
1. GENERAL INFORMATION
1.3. DEAC ensures the confidentiality of personal data in its work and carries out appropriate technical and organizational measures to protect personal data from unauthorized access, illegal processing or disclosure, accidental loss, alteration or destruction.
1.4. This Policy applies to all cases in which the Customer intends to use or is already using the services of DEAC or myDEAC and is subject to the processing of personal data that the Company carries out as a manager for the processing of personal data.
2. DATA STORAGE
2.1. Our Company securely stores your data in our data center located in the European Union. Our data centers are equipped with high security technologies and we are ISO 27001:2013 compliant that proves our high information security management and protection standards.
2.2. Our Company will keep your Personal Information for as long as it is necessary to achieve the objectives of data processing and to provide data subject with information and services. Once this time period has expired, we will delete your data from our databases.
3. RIGHTS OF THE CUSTOMER “YOU” AS THE DATA SUBJECT
3.1. The Customer has the following rights with respect to the processing of his personal data in accordance with the provisions of the Regulations:
3.1.1. Ask to correct the personal data if it is inappropriate, incomplete or incorrect.
3.1.2. To request the removal of personal data if personal data is processed on the basis of consent, and the Customer withdrew his consent. This right is invalid if the personal data whose correction is requested are also processed on the basis of another legal basis, such as legitimate interests or obligations arising from relevant normative acts;
3.1.3. Receive information about whether the Company processes the personal data of the Customer and, if they are processed, also access it.
3.1.4. Obtain the given personal data processed on the basis of consent in written format.
3.1.5. Restore your consent to the processing of personal data.
3.1.6. Complaint about the use of the personal data to the State Data Inspectorate (www.dvi.gov.lv), if the Customer believes that his personal data is being processed in violation of the rights and interests of users.
4. ACCOUNT CREATION ON myDEAC
4.1. You have the option to register in myDEAC to be able to use the digital engagement platform and buy services ( my.deac.eu). We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise we shall reject the registration.
4.2. To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the email address provided during the registration process.
4.3. We shall process the data entered during the registration process on the basis of your consent. You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is send us an informal notification via email on [email protected]. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
4.4. The data recorded during the registration process shall be stored by us as long as you are registered on our website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.
4.5.1. Your name and surname
4.5.2. Contact information (telephone number, e-mail address, physical address)
4.6. myDEAC also uses additional third-party tracking technologies and cookies. We, like other websites, collect certain information automatically and store it in log files. In addition, when you use our Services, we may gather certain information automatically from your device. That information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL are examples of this information. When you access our Services, a cookie may be placed on your computer or device to collect this information.
4.6.1. We use “Google Analytics” to gather data for analytical reasons. Google Analytics collects only your IP address when you view this site, not your identity or any other personally identifiable information. We do not combine information collected through Google Analytics with individually identifiable information, despite the fact that Google Analytics puts a persistent cookie on your web browser to recognize you as a distinct user the next time you access the site.
4.6.2. The website visitor can refuse to accept cookies at any moment by changing the options on their browser. By downloading and implementing the following browser plugin, website visitors can also block Google from gathering and processing information (including their IP address) via cookies: http://tools.google.com/dlpage/gaoptout.
4.6.3. Website visitors can opt out of data gathering by Google Analytics on this page. An “Opt-out Cookie” will then be used, preventing any future gathering of site users’ data when they visit this website.
4.6.5. This data collection is subject to Google’s data protection policies (Google Inc.). Please see https://policies.google.com/privacy?hl=en for more information on Google’s privacy practices.
4.7. We will process this information based on the contractual arrangement concluded between you and myDEAC for the use of our Services as well as our legitimate interests to protect the company’s legal rights and prevent fraud and/or criminal activities.
5. USE OF OUR SERVICES IN myDEAC
5.1. We may collect certain data when you use our Services in myDEAC to facilitate and monitor the use of our Services.
6. PROCESSING OF PAYMENTS
6.1. To comply with our legal requirements, for example, for accounting, anti-money laundering, payment processing and maintaining other payment-related documentation, we process your data related to your payments and fulfillment of your financial obligations towards us. For this purpose we will process the following data:
6.1.1. Your name and surname
6.1.2. Contact information (phone number, e-mail address, physical address)
6.1.3. Payment card information (card type, card number, validity period, CVC code),
6.1.4. Information on the payments you have made to us, and your bank account details.
6.2. We will process this information based on the contractual Master Service Agreement (“ MSA”) concluded between you and myDEAC for the use of our Services and to comply with legal obligations applicable to us.
6.3. You may transfer funds to the myDEAC only from a bank account or bank card, which is registered on your name as a natural person or on legal person’s name. myDEAC through Stripe supports several card brands, they are: Mastercard and Visa cards, American Express, China UnionPay (CUP) Discover & Diners, Japan Credit Bureau (JCB). The DEAC shall have the right to request documents, which confirm your identity tied to the bank account for compliance purposes.
7. ADDITIONAL FEATURES
7.1. DEAC may add additional features to enhance the user experience when using services in myDEAC at no additional charge. However, these free features may be withdrawn without further notice.
7.2. DEAC is able to change the pricing policy for services and/or any additional fees by notifying the customer 30 days in advance. Any notifications will be available for registered customers in myDEAC.
8. COMMUNICATION WITH YOU AND CUSTOMER SUPPORT
8.1. To communicate with you, provide our customer service, consultations, inform about updates of our MSA agreement and prices, newsletters, services updates and/or reminders, resolve any issues in relation to our Service and other information, we may process your data that we already have and the data you provide to us during communication. If you contact our customer service by telephone, we will record the call to be able to fully process your request and monitor the quality of our customer service. For this purpose we will process:
8.1.1. Your name and surname
8.1.2. Your contact details (phone number, e-mail address),
8.1.3. Your voice recording, if you have contacted us by telephone,
8.1.4. Any other information, which you have provided to us during the communication.
8.2. We will process this data based on our legitimate interests to provide you with quality service and to solve any related problems as well as protect our interests in case of any disputes between us.
8.3. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9.2. We’ll provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you and give you the opportunity to export Your Stuff from our Services. If after such notice you fail to take the steps we ask of you, we’ll terminate or suspend your access to the Services.
9.3. We won’t provide notice or an opportunity to export Your Stuff before termination or suspension of access to the Services where:
9.3.2. Doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or we’re prohibited from doing so by law.
9.3.3. Validity of the Policy and its Amendments
9.4. These Terms will be governed by Latvian Republic law.
10.1. We may revise these Terms from time to time to better reflect:
10.1.1. Changes to the law
10.1.2. New regulatory requirements,
10.1.3. Changes in the cost of services, or
10.1.4. Improvements or enhancements made to our Services.
11. CONTACT US